How to install an eSIM on iPhone and Android: step by step

Installing an eSIM takes a couple of minutes. It's best done at home over Wi-Fi before the trip — for most plans the clock only starts when the eSIM connects in the destination country.

Step 1. Check that your phone supports eSIM

• Dial *#06#. If you see an EID line, eSIM is supported.
• eSIM is available on iPhone XR and newer, Google Pixel 3 and newer, Samsung Galaxy S20 and newer, and most recent flagships.
• The phone must be carrier-unlocked. Phones bought in Armenia usually are.

Step 2. Buy an eSIM and open the QR code

After payment the QR code appears instantly — in the ALO eSIM app, in your account on the website and by email. Manual installation details (SM-DP+ address and activation code) are there too.

A QR code can usually be installed only once. Don't delete the eSIM from your phone until the plan ends.

Step 3. Installing on iPhone

1. Open Settings → Cellular (“Mobile Data” or “Mobile Service” on some versions) → Add eSIM.
2. Choose “Use QR Code” and point the camera at the code. If the code is on the same phone, tap “Enter Details Manually”.
3. Give the line a clear name, e.g. “Travel”.
4. Under “Cellular Data”, choose the eSIM. Keep the main line for calls and texts.

Step 3. Installing on Android

On Samsung: Settings → Connections → SIM manager → Add eSIM. On Google Pixel: Settings → Network & internet → SIMs → “+”. Menu names differ slightly between manufacturers.

1. Scan the QR code or enter the details manually.
2. Turn on the new eSIM and choose it for mobile data.

Step 4. Settings for the trip

• Turn on “Data roaming” for the eSIM — without it, data won't work abroad.
• Turn off data roaming on your main SIM so it doesn't spend money.
• Calls and texts to your main number keep arriving, while data goes through the eSIM.

If your phone already has an eSIM

You can keep the old eSIM from a previous trip: just set the new one for mobile data. How to switch between eSIMs, in short videos:

If data doesn't work

1. Check that data roaming is on for the eSIM and that it's selected for mobile data.
2. Restart the phone or toggle airplane mode on and off.
3. Try selecting a network manually in the cellular settings.
4. Message support on Telegram or in the app — we'll help you sort it out.