Delete your account

Open the ALO eSIM app on iPhone or Android, go to Account → Delete account and confirm. The account is deleted at once and you are signed out on all devices.

Write to info@aloesim.am from the address the account is registered to, with the subject “Delete account”. If you signed up through Telegram, Apple or Google and have no email on the account, write to support in our Telegram bot from the same Telegram account, or tell us in the email how you sign in.

We delete the account within 30 days and confirm it by reply. We may ask a question to make sure the account is yours.

In the ALO eSIM Partners app, open More → Delete account and confirm. Sign-in is closed on all devices at once, and the request reaches us.

Without the app, email info@aloesim.am from the address your partner cabinet is registered to, with the subject “Delete partner account”.

We complete the deletion of a partner account manually within 30 days: first we settle the wallet balance and earned rewards with you, then we delete company details, contacts and support messages. eSIMs you have issued keep working for your customers until their plans end; wallet transactions and receipts are kept as long as accounting rules require.

Your email, name, password, Telegram link, Apple and Google sign-in, the country and city detected from your IP address, and sign-in sessions on all devices.

Your conversations with support together with attached files. Saved cards are unlinked at the bank.

Bonuses on the balance are forfeited, and the invitation link stops working.

Orders, payments, fiscal receipts and the balance log stay, but without your name and contacts: accounting and tax rules require us to keep them, for as long as those rules say.

An eSIM already installed on your phone keeps working until its plan ends, but its QR code, top-ups and data usage are no longer available. A deleted account cannot be restored.

If you want to keep the account but remove or correct something in it — your name, a support conversation, a saved card — write to info@aloesim.am and say what exactly.