Refunds

The profile was never installed and never attached to a network.

The profile could not be issued through our fault or a supplier failure.

The plan did not work in the stated country, and the cause was not your device or its settings.

Your device does not support eSIM — provided you wrote to us before installing the profile.

The profile worked but stopped for a reason on our side or the supplier’s: we refund the unused data or the remaining validity.

The profile was installed and attached to a network, and the plan is used up or expired.

You changed your travel plans after the profile was activated.

You installed the profile on the wrong device. The eSIM standard does not allow transferring it again — a technical limitation, not our decision.

Connectivity worked but was slower than you expected. Speed depends on the operator and the location; we do not guarantee it.

Write to support from the app or by email, stating the order number and what happened. We respond within three business days.

Money is returned by the same method you paid with. The crediting time depends on the payment system: cards and Idram take up to several business days, crypto is usually faster.

For payments made in drams, the refund is the same amount of drams you paid. We neither compensate nor withhold the exchange-rate difference between purchase and refund.