Terms of use

ALO eSIM sells digital eSIM profiles for mobile internet while travelling. A profile is a set of data you install on your phone: a QR code and an activation string. We do not ship a physical SIM card.

Connectivity is provided by operators in the destination country through our supplier. We are responsible for issuing a working profile, but we do not control network quality at a given spot: speed and coverage depend on the operator.

An account is required to buy. You can create one with an email confirmed by a code, or through Telegram — it is the same account if you have linked them.

You are responsible for keeping access to your email and Telegram. Anything done from your account is considered done by you.

We may block an account for attempts to bypass payment, resale of profiles outside partner terms, or actions that harm the service and other customers.

Catalogue prices are in US dollars. When paying by a method settled in drams (Idram, bank transfer), the amount is converted at the rate shown on the payment screen. That rate is ours; it may differ from the exchange rate and from your bank’s.

An order counts as paid once the payment system confirms the money. No profile is issued before that.

An unpaid order is cancelled automatically after 24 hours. That does not prevent paying later — if the money arrives, we issue the profile. The price, however, may have changed by then.

The profile is issued automatically right after payment is confirmed, usually within a minute. It appears under “My eSIMs” with the QR code and the activation string.

If there is no profile after five minutes, write to support — that is a failure and we will look into it.

For most plans the validity period starts at the first connection to a network in the destination country, not at purchase. The exact rule is stated on each plan’s page.

An eSIM works only on devices that support it and are not carrier-locked. To check, dial *#06# — the response must contain an EID line.

One profile installs on one device once. Installing the same QR code again on another phone is technically impossible — that is a limitation of the eSIM standard, not our rule.

Install the profile at home before the trip: doing it abroad without internet is harder.

We are responsible for issuing a working profile and for refunds in the cases described in the refund policy.

We are not responsible for the absence of coverage at a particular spot, network speed, blocking by operators or states, nor for lost profit and indirect damages caused by the lack of connectivity.

In any case our liability is limited to the amount you paid for the specific profile.

We may change these terms, prices and the catalogue. Changes do not apply to orders already paid for: those are governed by the version in force at the time of purchase.

The date of the current version is shown at the top of the page.